Fair questions
What counts as a "gallery sale"?
Photo purchases your customers make through your galleries — downloads sold at
your prices. The platform fee applies to those sales; your subscription is never
fee'd, and money your photographers are owed is split out before anything else.
What's the 30¢ minimum platform fee?
30¢ — the same on every plan, including Free. It only applies when your
plan's percentage would come out lower, which means orders of a few dollars
or less; above that you pay your percentage and nothing else. Here's the
honest reason: card processing costs a flat 30¢ per transaction on top of a
percentage, and we pay it out of our cut, not yours. On a $2 sale the
percentage doesn't cover that, so without a minimum we'd be paying for the
privilege of selling your photo. We set the minimum at exactly the flat fee —
we don't mark it up, and on the smallest orders it still doesn't quite cover
us. It never touches what your customer pays or what your photographers
are owed.
Is there a minimum order size?
Yes — $5 per order, judged on your list prices before any discount.
It's a cart rule, not a price rule: $2 photos are fine — a buyer
just needs three of them to check out, and the checkout says so
("add another photo"). Your discount codes can still take the
charged amount below $5; a promo is your call, not ours. Same
honest reason as the 30¢ fee: flat card costs make tiny orders a
loss for everyone — you, us, and your photographers splitting cents.
Is Free really free?
There's no monthly fee and no card required — you pay the 12% platform fee
(30¢ minimum) only when your galleries sell. Free runs the same pipeline as every plan,
within a fair-use envelope on processing and storage that's shown right in
your portal. If your volume outgrows it, that's exactly what Studio and Pro
are for — and the break-even math below tells you when.
How long do my galleries stay online?
Each plan includes a gallery-retention window — Free keeps galleries online for a
standard period, and paid plans keep them longer. When a gallery reaches the end
of its window it's retired automatically, which keeps storage lean and honors our
data-minimization commitment. Your exact window is always shown in your portal,
and you can set a shorter one per event if you prefer.
What about the original camera files?
The full-resolution originals straight off the camera are kept for a plan-based
window so you can re-edit or reprocess from scratch; after that they're removed
while your delivered and edited photos stay online for the full gallery-retention
window above. In practice you keep selling and delivering the same photos — only
the ability to re-run the pipeline from the raw original ends. Higher plans keep
originals longer; your window is shown in your portal.
Can I change plans later?
Yes, self-serve from your studio portal, and the portal shows the same break-even
math on your real numbers — it will tell you when Free is genuinely your cheapest
option. We're comfortable with that.
Why a percentage instead of features?
Because it aligns us with you. If your season is slow, your software bill is
small. When you have a huge tournament weekend, we earn our share by keeping the
galleries fast and the checkout humming. Feature-gated pricing punishes small
studios; volume pricing scales with reality.
What does Enterprise actually get?
A negotiated fee, operator-delivered venue kits for wired press-room-grade
coverage, help getting through league or district legal and IT review, and a
named human. If you run a league, a district program, or a multi-team studio,
start the conversation.