Fair questions
What counts as a "gallery sale"?
Photo purchases your customers make through your galleries — downloads sold at
your prices. The platform fee applies to those sales; your subscription is never
fee'd, and money your photographers are owed is split out before anything else.
What's the 30¢ minimum platform fee?
30¢ — the same on every plan, including Free. It only applies when your
plan's percentage would come out lower, which means orders of a few dollars
or less; above that you pay your percentage and nothing else. Here's the
honest reason: card processing costs a flat 30¢ per transaction on top of a
percentage, and we pay it out of our cut, not yours. On a $2 sale the
percentage doesn't cover that, so without a minimum we'd be paying for the
privilege of selling your photo. We set the minimum at exactly the flat fee —
we don't mark it up, and on the smallest orders it still doesn't quite cover
us. It never touches what your customer pays or what your photographers
are owed.
Is there a minimum order size?
Yes — $5 per order, judged on your list prices before any discount.
It's a cart rule, not a price rule: $2 photos are fine — a buyer
just needs three of them to check out, and the checkout says so
("add another photo"). On Free, the digital subtotal must also remain at
least $5 after discounts, before tax. Paid plans can offer deeper discounts
within their current account permissions and payment minimums.
Operator-approved free galleries and print-included digital downloads are separate.
Is Free really free?
There's no monthly fee and no card required — you pay the 12% platform fee
(30¢ minimum) only when your galleries sell. Free runs the same pipeline as every plan,
within the published Free-plan allowances and restrictions.
It is designed for gallery sales. Free or prepaid delivery needs SansPost approval
and an agreed funding arrangement, such as a paid plan. If your volume outgrows
the included allowance, upgrade or contact us before your next event.
How long do my galleries stay online?
Each plan includes a gallery-retention window — Free keeps galleries online for a
standard period, and paid plans keep them longer. When a gallery reaches the end
of its window it's retired automatically, which keeps storage lean and honors our
data-minimization commitment. Your exact window is always shown in your portal,
and you can set a shorter one per event if you prefer.
What about the original camera files?
The full-resolution originals straight off the camera are kept for a plan-based
window so you can re-edit or reprocess from scratch; after that they're removed
while your delivered and edited photos stay online for the full gallery-retention
window above. In practice you keep selling and delivering the same photos — only
the ability to re-run the pipeline from the raw original ends. Higher plans keep
originals longer; your window is shown in your portal.
Can I change plans later?
Yes, self-serve from Manage, which shows the same break-even
math on your real numbers — it will tell you when Free is genuinely your cheapest
option. We're comfortable with that.
Why a percentage instead of features?
Because it aligns us with you. If your season is slow, your software bill is
small. When you have a huge tournament weekend, we earn our share by keeping the
galleries fast and the checkout humming. Free accounts have bounded usage and
discount allowances so processing and delivery remain sustainable. If clients
pay you outside the gallery, contact us about a paid delivery arrangement.
What does Enterprise actually get?
A negotiated fee, SansPost-delivered venue kits for wired press-room-grade
coverage, help getting through league or district legal and IT review, and a
named human. If you run a league, a district program, or a multi-team studio,
start the conversation.